Medical Receptionist 50D

Job No: PAMS1053
Location: Newman

Location: Newman

Employment Type: Full-time

Employment Category: Permanent

Remuneration: $55,566 - $63,763 pa commensurate with qualifications, skills and experience + super + salary sacrifice


About the Organisation

The Puntukurnu Aboriginal Medical Service (PAMS) is an Aboriginal Community Controlled Health Service located in the East Pilbara region of Western Australia and provides comprehensive and culturally appropriate primary health care services to the Martu people of Newman and the four remote Aboriginal communities of Jigalong, Parnngurr, Punmu and Kunawarritji.

Our passionate and multidisciplinary team of qualified and experienced health professionals including GP’s, Remote Area Nurses and Aboriginal Health Workers provide holistic and high quality health care to clients throughout the region.

Due to expand its services in July 2020, PAMS will be opening a new clinic in Newman referred to as ‘The Newman Clinic’. Linking residents with a range of healthcare providers, the Newman Clinic will be the centre for primary health care services for Aboriginal people living in Newman and the surrounding areas. This is an exciting time to join a growing organisation and contribute to improving the health and wellbeing of the local Aboriginal community.

Position Overview

Primarily responsible for providing professional and confidential administration services to support the effective service delivery and day-to-day functioning of the Newman Clinic, the Medical Receptionist will be essential in ensuring the service is perceived by local community members as accessible, friendly and welcoming.

As the first point of contact with the public, we are looking for an experienced Medical Receptionist who is pleasant, courteous, highly professional and able to interact with a wide and diverse consumer group. The Medical Receptionist will work competently in a busy environment, and collaboratively with all PAMS staff and visiting services.

To view the full Position Description and Selection Criteria, click here or visit

About the Role:

  • General reception duties including answering phones, booking and confirming appointments and entering of new client details on computer software.
  • Meet and greet clients and centre visitors and provide exceptional customer service.
  • Manage the reception and waiting room area and manage the client wait list efficiently and consistent with triaging policies.
  • Assist both community members and staff with the preparation of health related documents as required.
  • Organise and facilitate daily transport of clients to and from the clinic.
  • Ensure all clients have up to date Medicare details and provide assistance to clients to complete relevant Medicare paperwork where required. 

You will be expected to comply with and demonstrate a positive commitment to the highest level of achievement in Equal Employment Opportunity, Work Health & Safety, Code of Conduct, Quality Improvement, Performance Management, Client Focus and Confidentiality throughout the course of your duties.

About You:

Aboriginality is an essential criterion and is provided for in accordance with section 50(d) of the Equal Opportunity Act 1984 (WA).

To be considered for this position, you will:

  • Be of Aboriginal and/or Torres Strait Islander decent and acknowledged as such by your community.
  • Hold knowledge and understanding of Aboriginal and Torres Strait Islander cultures, values and beliefs, and an understanding of health issues impacting on Aboriginal people in Western Australia.
  • Have demonstrated experience working in an administrative and/or reception role within a similar environment.
  • Demonstrate exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.

 Ideally, in addition to the above, you will also meet the following criteria:

  • Have previous experience working within an Aboriginal Community Controlled Health service environment.
  • Hold a relevant tertiary qualification in Business Administration or similar.
  • Demonstrate an understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders.
  • Have experience utilising an electronic patient information system (e.g. Communicare).
  • Have experience working with the Medicare system in the primary health care setting.

The position involves working within a multicultural organisation where the majority of staff, clients and stakeholders identify as Aboriginal or Torres Strait Islander. You must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and the ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

Please note: In addition to the above skills and experience, you will require an unrestricted WA “C” Class Driver’s Licence, and be required to submit a National Police Clearance (dated within 3 months) and Working With Children Check (where applicable) prior to appointment.

About the Benefits:

While you will face diverse new challenges in the role, you will also enjoy an attractive remuneration package including a base salary of $55,566 - $63,763 per annum + superannuation. You'll also gain access to generous salary packaging options. In addition, you will have access to a number of fantastic benefits including:

  • 5 weeks’ annual leave + 17.5% leave loading
  • Support to further invest in your career through additional training + study leave options
  • Employee Assistance Program

Please note there is no closing date for this advertisement.  Applications will be assessed as received and interviews scheduled accordingly. PAMS reserves the right to withdraw this advertisement without further notice, therefore we encourage interested candidates to submit their application without delay. Aboriginal and Torres Strait Islander people are encouraged to apply.

For further information about this position please call Lauren Richards, Recruitment Officer on (08) 9227 1631.

Please note that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position under Section 50D of the Equal Opportunity Act 1984 (WA).


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